Refund Policy

Return/Refund policy 

After consultation with APEX Airguns LTD via email, if the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. 

Changed your Mind? Under the Consumer Rights Act, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made to get the product to your delivery address. Further instructions below. 

Please contact us via email, before returning any product, so as we can provide you with the proper shipment instructions. Make sure to include a note inside the package with your name, address, order number. 
The product is to be returned by the customer to ‘APEX Airguns LTD – Returns’ with all delivered accessories, and if reasonably possible in their original state and packaging. 
Items being returned from outside the UK / Great Britain should be VERY CLEARLY MARKED as shown below on the outer of your return packaging: 

  • Contains products manufactured solely in the UK by APEX Airguns LTD 

  • All International items returned to the UK should be clearly marked – ‘Return under manufacturer warranty’. 



The customer covers postage & packing and associated costs to safely returning the product to us. Refunds for non-faulty goods (sent back at the customer discretion) will be issued at the cost of the product alone. Not including any shipping costs to return the item. 
All items returned will be inspected on arrival, pending investigation refunds are sent by original method of payment, only when the return has been received in an undamaged and resaleable/useable condition. Any faulty items send ‘under warranty’ will be fixed, serviced, or replaced with a new item as per the customer's request. 


We do not accept / sign for deliveries of items returned where the correct postage has not been applied in full, correct postage must be applied at point of posting. 


We do not accept / sign for deliveries of returned items where Customs Duty Fees have been applied as the package is not clearly labelled as a returned item using the instructions set out above.  


We do not accept that customer damaged or used products are eligible for refund. 

If an item was purchased with a discount/credit voucher, then we will only refund the amount that you paid in addition to the voucher (not the amount the item was listed for). 

If an item you purchased was in a sale and you return the product for a refund, the refund will only be at the invoiced price not the full price of the item. 

Refunds shall be dealt with as swiftly as possible and issued no later than 15 days after receipt of the returned product. Refunds given shall be at the price of the product, exclusive the initial shipping costs made for the delivery of the product purchased. Refunds can take a further 5-10 workings days to reach your account depending on payment method and your bank once we have issued it.